Privacy and Cookie Policy
Last Updated: September 2025
At Inkcognito, we are committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Date and time of your visit
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality and user experience
- Provide personalized content and advertisements
- Track the effectiveness of our marketing campaigns
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, account, and our services
- Send you marketing communications (with your consent)
- Improve and personalize your experience on our website
- Analyze website usage and trends
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Respond to your inquiries and provide customer support
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processing (Stripe)
- Shipping and fulfillment
- Email marketing services
- Website analytics and hosting
- Customer support tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government requests
- Enforcement of our Terms and Conditions
- Protection of our rights, property, or safety
- Protection of the rights, property, or safety of others
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing through trusted third parties
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Update
You can access and update your personal information by logging into your account or contacting us directly.
Opt-Out of Marketing
You can opt-out of receiving marketing communications from us by:
- Clicking the unsubscribe link in our emails
- Updating your preferences in your account settings
- Contacting us directly
Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, and delete existing cookies.
Data Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records (e.g., for tax or legal compliance purposes).
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect
- The right to delete your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy and Cookie Policy or our data practices, please contact us:
Note: This Privacy and Cookie Policy is effective as of September 2025. We reserve the right to modify this policy at any time. Please review this page periodically for updates.