Return & Refund Policy
At Inkcognito, every order is produced specifically for you. Because of this, returns and refunds are handled a little differently depending on the product.
By placing an order, you agree to the terms outlined below.
Physical Goods (Non-Printed Items)
Physical goods sold by the shop that are not custom printed may be returned within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging is required
- Proof of purchase is required
Approved returns will be refunded to the original payment method after inspection. Shipping costs are not refundable.
Custom Printed Items
All printed products are custom-made to order and are not eligible for return or refund due to their personalized nature.
This includes but is not limited to:
- DTF transfers
- UV DTF transfers
- Custom decals, labels, or printed graphics
Defects, Errors, or Print Issues
If there is an issue with your order, we will make it right.
Please contact us within 30 days of delivery if:
- The print quality is defective
- There is a production error
- The item arrives damaged due to manufacturing
After review, we will facilitate either:
- A reprint, or
- A refund, at our discretion
Issues caused by low-quality artwork, incorrect files, or customer-submitted errors are not eligible for refund or reprint.
How to Start a Request
To request a return, refund, or reprint, contact us with:
- Your order number
- A brief description of the issue
- Photos if applicable
Requests submitted outside the stated timeframes may not be eligible.
Final Notes
- We encourage customers to carefully review artwork, sizing, and shipping details before placing an order
- Shipping errors due to incorrect address information provided at checkout are not eligible for refund
- This policy applies to all domestic and international orders unless otherwise stated
Contact Us
If you have questions about returns or need assistance, please contact us:
Email: ink@inkcognito.com